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Terms and Conditions

Terms and Conditions

Cancellation and Refunds

Cancellation and Refunds

Privacy

Privacy

Terms and Conditions

Last updated on 1st April 2025

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For the purpose of these Terms and Conditions, The term "we", "us", "our" used anywhere on this page shall mean SAMATTV ORIGINS PRIVATE LIMITED, whose registered/operational office is House No. 199, Vadi, Merces, Tiswadi 403005, North Goa, Goa. "you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

Your use of the website and/or purchase from us are governed by following Terms and Conditions:

  • The content of the pages of this website is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.

  • Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.

  • From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.

  • You may not create a link to our website from another website or document without SAMATTV ORIGINS PRIVATE LIMITED’s prior written consent.

  • Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .

  • We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Cancellation & Refund Policy

Last updated on 1st April 2025

SAMATTV ORIGINS PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.

  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

  • In case of any Refunds approved by the SAMATTV ORIGINS PRIVATE LIMITED, it’ll take 3-5 days for the refund to be processed to the end customer.

Privacy Policy

Origins & Horizons (accessible from www.originsandhorizons.com) the experiential travel vertical operated by the company, Samattv Origins Private Limited, is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Information Technology Act, 2000, and related rules in India.

 

1. Information

We Collect We collect:

  • Personal Identification Information: Name, email address, phone number, and postal address for booking and communication purposes.

  • Sensitive Personal Data or Information (SPDI): Payment details, passwords, or other sensitive information required to provide services.

  • Usage Data: Data related to your interaction with our website (IP address, browser type, etc.).

 

2. Purpose of Collection and Use

  • Your data is collected and processed for:

  • Delivering requested services and experiences.

  • Facilitating secure transactions.

  • Communicating updates, oers, and relevant information.

  • Improving website functionality and user experience.

 

We will not process your sensitive data without your explicit consent

 

3. Consent

By using our website and providing your personal information, you consent to its collection and use as outlined in this policy. If we intend to use your data for a new purpose, we will seek your consent in advance.

 

4. Data Sharing and Disclosure

We may share your personal information:

  • With third-party service providers who assist us in delivering services (e.g., payment gateways or experience hosts).

  • To comply with legal requirements under Indian law.

  • In case of a corporate transaction such as a merger or acquisition.

 

5. Your Rights Under Indian Law

  • As per the IT Rules, you have the right to:

  • Access, update, and correct your personal data.

  • Withdraw consent at any time.

  • File a grievance if you feel your data has been misused.

 

To exercise these rights, contact us at care@originsandhorizons.com.

 

6. Grievance Redressal Mechanism

If you have any complaints or grievances regarding the processing of your personal data, you can contact our designated grievance officer:

 

Grievance Officer Name: Vikas Muthamparambil

Email: vikas@samattv.com

Phone: +91 9529976569

 

7. Security Practices

We follow industry-standard security measures to protect your personal data, including encryption and access controls, in compliance with the IT Act, 2000.

 

8. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

 

9. Changes to This Privacy Policy

 

We reserve the right to update this policy at any time. Any changes will be communicated on this page with the updated effective date.

 

10. Contact Us

For questions or concerns regarding this Privacy Policy, please reach out to us at:

 

Origins & Horizons Email: care@originsandhorizons.com

Phone: +91 93091 58839

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